Question 1

What are your opening hours?

Accepted Answer

Monday - Thursday: 12:00 - 20:30
Friday - Saturday: 12:00 - 21:00
Sunday: 12:00 - 19:00
Note: Times indicate last food orders.

Question 2

Do you take walk‑ins?

Accepted Answer

Yes. We hold space for walk‑ins. For peak slots Friday and Saturday, booking is recommended. Groups of 6+ should reserve.
We always recommend a booking no matter the size but bigger the size more of a reason to book early.

Question 3

Is the venue accessible?

Accepted Answer

Step‑free entrance from Humber Street. Accessible toilet and clear pathways between tables.

Question 4

Social media

Accepted Answer

All our socials pages are linked on this website. Follow us, like us and share for a special surprise.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all cards, cash, and contactless payments.

Question 6

Press and collaborations

Accepted Answer

We are always open for a bigger community reach. If you want to collaborate with us, just ask and we will try our best.

Question 7

Christmas booking deposit

Accepted Answer

£10 per person deposit required at the time of booking. The deposit will be deducted from the final bill. Non-refundable if cancelled within 72 hours of booking.

Question 8

Is there a dress code?

Accepted Answer

Nope, come as you wish. Will never say no to a cowboy outfit tho 🤠

Question 9

How do I make a reservation?

Accepted Answer

Book online via our website booking link or call 01482 326087. Our booking links are also on our socials.

Question 10

Photography and content creation

Accepted Answer

You can absolutely do so as long as you tag us on socials 🤠. pssttt.. we wanna be famous too 🤣

Question 11

Where are you located?

Accepted Answer

60 Humber Street, Hull HU1 1TU.

Question 12

Do you have Wi‑Fi?

Accepted Answer

Yes we have publicly open wifi with speeds above 500Mbps.

Question 13

Newsletter or loyalty program

Accepted Answer

Join our email list. We know marketing can be a bit off but we only send you reminders of any events we may host, that's all.

Question 14

Parking and public transport

Accepted Answer

Several parking options are available near Humber Street:
Fruit Market Multi-Storey Car Park (2-minute walk)
Princess Quay Shopping Centre Car Park (10-minute walk)
King William House Car Park (7-minute walk)
St. Stephen's Shopping Centre Car Park (15-minute walk)
On-street parking around Humber Street is available for free for up to 3 hours, but spaces may fill quickly during busy periods
Public transport:
Bus: Services 54, 55, and 57 stop at Hull Marina (5-minute walk)
Train: Hull Paragon Interchange is a 15-minute walk or short taxi ride
Taxi: Local taxi services available via phone or app
Cycling: Bike racks available on Humber Street

Question 15

Do you run specials?

Accepted Answer

Yes, we run specials. Check our specials menu in the restaurant or on our socials.

Question 16

Do you allow dogs?

Accepted Answer

Yes! We adore dogs. We don't want to scare the little/big fellas, so they're welcome only in the front section. We have doggy water bowls everywhere and they can even get a treat portion as you wish—just let us know when you arrive. Please mention it when booking too. It would be best to be kept on leads, and they're allowed anytime but restricted during peak times. We do ask that they are kept on a lead.

Question 17

Do you sell gift cards?

Accepted Answer

Yes we do have Gift cards, redeemable within 12 months.
How to purchase: Go to our Gift Card Page on this site. There is a check balance button for those who already have one.

Question 18

Group bookings and maximum party size

Accepted Answer

Groups of 9 or above is only a request. Please await confirmation from the restaurant. It will be done within 24 hrs.

Question 19

Lost property

Accepted Answer

Just give us a call during hours or email and we will get back to you.

Question 20

Cancellations and refunds

Accepted Answer

We understand plans change! Please give us 24 hours' notice for cancellations. During Christmas, failure to follow our cancellation procedure will result in your deposit being forfeited. If your experience wasn't what you expected, please reach out to us at info@thesmokeroomhull.co.uk - we're always looking to improve and would love the opportunity to make things right.

Question 21

Careers and hiring

Accepted Answer

Reach out through our email with a CV and personal letter. If positions are available we will let you know.
We recommend creating an Indeed account as we regularly post job openings there when needed.

Question 22

Can you do any cocktails that aren't on the menu?

Accepted Answer

Yes—ask the team. We can usually make off‑menu classics and suggest alternatives based on what you like.

Question 23

Can you accommodate allergens and dietary needs?

Accepted Answer

Yes. We manage cross‑contact with dedicated tools and can propose safe alternatives. Please alert the team on arrival.

Question 24

Is there table service?

Accepted Answer

Full table service across the venue. Order at the bar if you prefer.

Question 25

Do you have a non‑alcoholic menu?

Accepted Answer

Yes, we have a large range of softs drinks and a good selection of non/low alcohol beers and ciders including mocktails too.

Question 26

Private events or venue hire

Accepted Answer

We don't currently offer private events, but reach out to us if you have any private function requests.

Question 27

Do you cater for coeliac disease and gluten-free diets?

Accepted Answer

Yes! Our menu is very gluten-friendly, with most items containing non-gluten ingredients or having an alternative available. The only exceptions are the mac 'n' cheese and the crispy onions.

We have separate fryers and cooking areas to limit the risk of cross-contamination. We take great care to minimise all risks, but due to the busy nature of the kitchen, it's impossible to be 100% allergen risk-free. Please let the team know about your dietary requirements when you arrive.

Question 28

Is your food Halal?

Accepted Answer

We have a local traditional english butcher which means unfortunately we dont serve any Halal beef items on the Menu. But all our chicken options very much are Halal and am sure theres plenty to choose from and enjoy!!

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@thesmokeroomhull